What is a complaint?

A complaint is when you tell us you are not happy about any part of the service and/or the products we provide.

How to make a complaint

If you wish to make a complaint you should contact the Managing Director in any of the ways listed below:

By email alan@alanbeatonfuneralservices.co.uk

In writing Mr Alan Beaton, 1 Station Road, Bridge of Weir PA11 3LH

By phone 01505 610555

In person (by appointment only) at the above address

Your complaint will be acknowledged within 3 days and fully investigated within 5 working days.

If you are unhappy with our response you can contact The National Society of Allied & Independent Funeral Directors (SAIF) in any of the ways listed below, quoting our Membership Number 2258

By email info@saif.org.uk

In writing The National Society of Allied & Independent Funeral Directors SAIF Business Centre

3 Bullfields Sawbridgeworth Herts CM21 9DB

By phone 0845 230 6777 or 01279 726 777

Your complaint will be acknowledged within 7 days then fully investigated. Timescale for findings and final response will vary depending on each individual case and investigation.

Please note that The National Society of Allied & Independent Funeral Directors (SAIF) will not investigate a complaint unless the internal complaints procedure of the Funeral Directors has been exhausted.

If you are still unhappy

If you are still unhappy with the response and final decision of The National Society of Allied & Independent Funeral Directors (SAIF), you can request that your complaint be referred to The Independent Funeral Directors Arbitration Scheme. For more information and to download leaflet of the scheme please visit – www.saif.org.uk